FAQ

 

 

What is the turnaround time?

We will make every attempt to ship your order in timely manner once payment is authorized. Our turnaround time is approximately 3-5 business days from receipt of the order.

 

How long does a shipment usually take?

We ship via UPS or USPS from our Honolulu, Hawaii warehouse.  Expect approximately 3 – 7 business days for domestic delivery (depending on the destination).  

USPS® Coronavirus Updates: Expected Delivery Changes

USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.

How UPS is responding to the Coronavirus

The majority of UPS services continue with the same expected delivery timeframes our customers have come to expect.  While we have suspended our Service Guarantee in light of  overall Coronavirus uncertainties, we remain committed to providing timely and reliable service.

 

How can I guarantee delivery before Christmas?

Please note the following cut-off dates for Christmas 2019 orders. To ensure that your order is packed and ready to meet USPS mailing deadlines, please submit Christmas orders by the following dates:

December 18th: United States Destinations via USPS First-Class and Priority Mail 

December 19th: United States Destinations via Expedited Priority Express Shipping Service

December 5th: International and Overseas Military Destinations via USPS First-Class and Priority Mail 

 

What is the return and exchange policy?

Returns will not be accepted without prior authorization. Upon receipt of approved returned goods, Tropical Paper Garden will issue back store credit only. 

Due to health and safety concerns of personal sanitary goods, return requests for masks will not be accepted. 

All shipping and handling fees are NON-refundable. The buyer is responsible for  return shipping charges unless otherwise notified. 

Returns due to damages must be completed within 10 days from the order arrival date. Please contact us immediately regarding damages to your order. 

 

Do you ship internationally?

All international orders including Canada are subject to any applicable international shipping fees. We do not ship to international P.O. boxes; a physical street address must be provided.  You are solely responsible for any customs, duties, or taxes including any Value Added Tax (VAT) fees for all international orders.

 

Do you wholesale?

Tropical Paper Garden is a wholesaler by nature of business. Contact us directly at: (808) 842-1161 or email:  tropicalpapergarden@me.com to set up a wholesale account. 

 The minimum wholesale order quantity is 50 bags (FOB Honolulu) with a minimum of five bags per design/size.  

We offer free delivery to Oahu customers with a minimum of order of 100 bags.  

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Do you take custom orders?

Custom orders are our specialty and designed for your specific purpose. Add your name and/or logo to one of our thousands of design patterns, or elect to print one of your own. 1,500 piece minimum order. Contact us by phone: (808)842-1161 or email: tropicalpapergarden@me.com. For more information regarding custom pricing and the order process, please click the bottom below

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