FAQ

What is the turnaround time?

We will make every attempt to ship your order in timely manner once payment is authorized. Our turnaround time is approximately 3-5 business days from receipt of the order.

 

How long does a shipment usually take?

We ship via UPS or USPS from our Honolulu, Hawaii warehouse.  Expect approximately 3 – 7 business days for domestic delivery (depending on the destination).  

 

How can I guarantee delivery before Christmas?

Please note the following cut-off dates for Christmas 2019 orders. To ensure that your order is packed and ready to meet USPS mailing deadlines, please submit Christmas orders by the following dates:

December 18th: United States Destinations via USPS First-Class and Priority Mail 

December 19th: United States Destinations via Expedited Priority Express Shipping Service

December 5th: International and Overseas Military Destinations via USPS First-Class and Priority Mail 

 

What is the return and exchange policy?

Returns will not be accepted without prior authorization. Upon receipt of approved returned goods, Tropical Paper Garden will issue back store credit only. 

All shipping and handling fees are NON-refundable. The buyer is responsible for  return shipping charges unless otherwise notified. 

Returns due to damages must be completed within 10 days from the order arrival date. Please contact us immediately regarding damages to your order. 

 

Do you wholesale?

Tropical Paper Garden is a wholesaler by nature of business. Contact us directly at: (808) 842-1161 or email:  tropicalpapergarden@me.com to set up a wholesale account. 

 The minimum wholesale order quantity is 50 bags (FOB Honolulu) with a minimum of five bags per design/size.  

We offer free delivery to Oahu customers with a minimum of order of 100 bags.  

Sign up

 

Do you take custom orders?

Custom orders are our specialty and designed for your specific purpose. Add your name and/or logo to one of our thousands of design patterns, or elect to print one of your own. 1,500 piece minimum order. Contact us by phone: (808)842-1161 or email: tropicalpapergarden@me.com. For more information regarding custom pricing and the order process, please click the bottom below

Get Started

Visit Us

1258 Kamaile Street
Honolulu, Hawaii 96814

Contact Us

Office: 808.842.1161
Email: TPGBAGS@gmail.com

Opening Hours

Monday to Friday: 8am - 4:30pm
Saturday and Sundays: Closed

We would love to hear from you!

If you have any questions, comments or concerns regarding our products please don’t hesitate to get in touch with us.
Tel: (808) 842 - 1161
Email: TPGBAGS@gmail.com